If you're receiving a security, privacy, or SSL error on your fundraiser, it may look something like the image below:
Try the troubleshooting steps below to see if it fixes your issue:
- Make sure to leave out the leading "www" when typing the URL of your campaign into your browser's address bar. The "www" isn't needed due to the customizable URL structure of RallyUp, and thus adding it can sometimes raise the above security error.
- Are you using an advanced custom domain (CNAME) feature? If so, make sure you've completed all of the steps for advanced custom domain setup.Here is a link to an article that will help you with that. Creating a custom domain for your campaign Make sure step 5, which details how to contact us for SSL certificate installation, is completed.
Still not able to resolve your issue? No worries – just send a message to firstname.lastname@example.org and we’ll be happy to assist!