Campaigns are usually live and ready to launch the moment they're published. However, sometimes an approval is necessary before your campaign can go live and start taking donations.
We typically review campaigns within a few hours during regular business hours. Those hours are Monday-Friday, 8am-5pm MST.
If you've just published a campaign and it's not live yet, these are the possible reasons why:
You published a Sweepstakes
Due to legal regulations, there are a few extra verification steps needed to approve a sweepstakes. We'll reach out to you if there's anything we need from you to move the approval process along. In general, it can take between 1 and 2 business days to approve a sweepstakes.
You'll get an email the moment your sweepstakes has been approved and is live.
Your organization account is still under review
In order to protect organization’s against fraudulent fundraising, our team reviews all organizations that are registered with us. This means that any fundraisers you've published will not be live until our team completes their review and approval of your organization. You will receive an email as soon as your organization’s account and fundraisers are approved and live.
This is a one-time approval process. Any campaigns submitted after your organization is approved will automatically be live. (except sweepstakes campaigns)