A confirmation email is sent to every donor after they have made a contribution to a fundraiser on RallyUp. If you’ve been contacted by one of your donors because they didn't receive a receipt, please have them check their spam folder first. Sometimes, automated emails will end up there due to the recipient’s security settings. If they’re still unable to locate the confirmation receipt, you can resend a donation receipt to your donor at any time from your campaign management menu. Follow our step-by-step guide for resending a donation receipt. 

 How to resend a receipt

  1. Go to your campaigns in the left menu (the megaphone icon).
  2. Click the title of the campaign you're working on.
  3. Click on view donations*.
  4. Find the donation you're looking for, hover over it, and in the three-dot menu on the right of that row click resend donation receipt*. 
  5. The email address associated with the donation will automatically appear. If you need to change the email address, you can do that here. Click RESEND

How to view a receipt

  1. Go to your campaigns in the left menu (the megaphone icon).
  2. Click the title of the campaign you're working on.
  3. Click on view donations*.
  4. Find the donation you're looking for, hover over it, and in the three-dot menu on the right of that row, click view receipt
  5. You can then copy the URL of the receipt page and send it to anyone you would like to view it. 

Good to Know

  • If you can't find the donor in your list of donations/donors from your campaign management menu and they aren't able to find their receipt, their transaction may not have processed successfully. In this case, they should try again.
  • Donors can also see their transactions by logging into their account at go.rallyup.com. If they did not create an account at checkout, that’s no problem. They can simply create an account using the email address that was used to make a donation and then select a password. Once logged in, all of their transaction history will be accessible. This is useful for confirming that a transaction was made successfully and reviewing the donation amount.

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