When someone visits a fundraising page, they can submit questions about a fundraiser directly to the campaign’s organizer. They do this right from the fundraising page by clicking the “contact organizer” button at the lower right of the screen, depicted below.
Oftentimes, contact forms are submitted by donors or page visitors to update their information or offer words of encouragement. Depending on the campaign type, some other common inquiries may include:
How to coordinate the delivery of a prize item
Eligibility for entering a drawing
Questions about the logistics of an event
The person who created the campaign is the designated recipient of these emails. However, you may also choose to assign administrators to your campaign, who will then also receive these emails. (Find out how to assign administrators here.)
Questions from donors or visitors are sent directly to the email address for each of the above parties.The email address of the donor will be included so the organizer or administrator can contact the donor directly to answer their question.
While you should respond to any incoming inquiries regarding your campaign, adding FAQs to your fundraising page can be an efficient way to address answer any questions you anticipate from donors. This will allow them to find answers to common questions right on the page.
FAQs can give assurance to the donor, as not all visitors will take the time to write in with their questions – some may just leave the page. Thus, this simple step could help drive donation rates. Plus, having FAQs could save time for organizers and administrators, as it will minimize the number of inquiries that need to be answered.
Find out how to add FAQs to your fundraising page here.