Troubleshooting

Get help for common errors and issues

Kevan Mann avatar Jimmy Yao avatar Linsay Chavez avatar +1
14 articles in this collection
Written by Kevan Mann, Jimmy Yao, Linsay Chavez and 1 other

Why am I not allowed to create a raffle fundraiser?

Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

I can’t find my organization in the list

If you’re unable to find your organization in RallyUp’s master list, you may need to register it. Learn how with the helpful guide below.
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Why can't I login?

Find out what you can do if you’re having trouble accessing your RallyUp account.
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

I linked my PayPal account. Why isn't it working?

Learn how to troubleshoot PayPal linking issues on your fundraiser, and discover why it may not be a payment option for your fundraiser type
Linsay Chavez avatar
Written by Linsay Chavez
Updated this week

I haven't heard from Stripe about my nonprofit discount

Find out why there may be a delay in receiving your nonprofit discount from Stripe.
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Why was my credit card declined?

Find out why a credit or debit card may have been declined when attempting to make a donation to a RallyUp campaign.
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

What is the "application fee" in my Stripe dashboard?

Learn more about how the fees in your Stripe dashboard are determined and displayed.
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Why isn't the correct image showing when I share my campaign on Facebook?

Learn how to make sure the right image appears when you share your RallyUp fundraiser on Facebook .
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Why did the same person win more than one prize?

Learn why an entrant may win more than one prize through your RallyUp fundraiser.
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

How do I reset my password?

Misplaced or forgot your password? No problem. Learn how to set up a new password for your RallyUp account here.
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

What is a holdback on my funds?

Find out what a “holdback of funds” means and why you may have one on your campaign.
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Why aren't some donations showing up on my campaign?

Find out why there could be a short delay in the data shown on your fundraising page.
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Why am I getting a security error on my Campaign?

Learn how to troubleshoot security, privacy, or SSL certificate errors.
Linsay Chavez avatar
Written by Linsay Chavez
Updated over a week ago

Why didn't my donor receive a confirmation receipt?

Learn how to view and resend the receipts for any donations on your campaign.
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago