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Troubleshooting
Troubleshooting
Get help for common errors and issues
+1
13 articles in this collection
Written by
Kevan Mann,
Jimmy Yao,
Leanne Gould
and 1 other
Why is my Stripe account in "pending" status?
Written by
Nicole C
Updated over a week ago
Why am I not allowed to create a raffle fundraiser?
Written by
Leanne Gould
Updated over a week ago
I can’t find my organization in the list
If you’re unable to find your organization in RallyUp’s master list, you may need to register it. Learn how with the helpful guide below.
Written by
Leanne Gould
Updated over a week ago
Why can't I login?
Find out what you can do if you’re having trouble accessing your RallyUp account.
Written by
Jimmy Yao
Updated over a week ago
I haven't heard from Stripe about my nonprofit discount
Find out why there may be a delay in receiving your nonprofit discount from Stripe.
Written by
Leanne Gould
Updated over a week ago
Why was my credit card declined?
Find out why a credit or debit card may have been declined when attempting to make a donation to a RallyUp campaign.
Written by
Nicole C
Updated over a week ago
What is the "application fee" in my Stripe dashboard?
Learn more about how the fees in your Stripe dashboard are determined and displayed.
Written by
Kevan Mann
Updated over a week ago
Why isn't the correct image showing when I share my campaign on Facebook?
Learn how to make sure the right image appears when you share your RallyUp fundraiser on Facebook .
Written by
Leanne Gould
Updated over a week ago
Why did the same person win more than one prize?
Learn why an entrant may win more than one prize through your RallyUp fundraiser.
Written by
Jimmy Yao
Updated over a week ago
How do I reset my password?
Misplaced or forgot your password? No problem. Learn how to set up a new password for your RallyUp account here.
Written by
Jimmy Yao
Updated over a week ago
What is a holdback on my funds?
Find out what a “holdback of funds” means and why you may have one on your campaign.
Written by
Nicole C
Updated over a week ago
Why aren't some donations showing up on my campaign?
Find out why there could be a short delay in the data shown on your fundraising page.
Written by
Kevan Mann
Updated over a week ago
Why am I getting a security error on my Campaign?
Learn how to troubleshoot security, privacy, or SSL certificate errors.
Written by
Nicole C
Updated over a week ago