Troubleshooting

Why is my Stripe account in "pending" status?

Written by Nicole Castillo
Updated over a week ago

Why am I not allowed to create a raffle fundraiser?

Written by Leanne Gould
Updated over a week ago

I can’t find my organization in the list

If you’re unable to find your organization in RallyUp’s master list, you may need to register it. Learn how with the helpful guide below.

Written by Leanne Gould
Updated this week

Why can't I login?

Find out what you can do if you’re having trouble accessing your RallyUp account.

Written by Jimmy Yao
Updated over a week ago

I linked my PayPal account. Why isn't it working?

Learn how to troubleshoot PayPal linking issues on your fundraiser, and discover why it may not be a payment option for your fundraiser type

Written by Steve Bernat
Updated over a week ago

I haven't heard from Stripe about my nonprofit discount

Find out why there may be a delay in receiving your nonprofit discount from Stripe.

Written by Leanne Gould
Updated over a week ago

Why was my credit card declined?

Find out why a credit or debit card may have been declined when attempting to make a donation to a RallyUp campaign.

Written by Nicole Castillo
Updated over a week ago

What is the "application fee" in my Stripe dashboard?

Learn more about how the fees in your Stripe dashboard are determined and displayed.

Written by Kevan Mann
Updated over a week ago

Why isn't the correct image showing when I share my campaign on Facebook?

Learn how to make sure the right image appears when you share your RallyUp fundraiser on Facebook .

Written by Leanne Gould
Updated over a week ago

Why did the same person win more than one prize?

Learn why an entrant may win more than one prize through your RallyUp fundraiser.

Written by Jimmy Yao
Updated over a week ago

How do I reset my password?

Misplaced or forgot your password? No problem. Learn how to set up a new password for your RallyUp account here.

Written by Jimmy Yao
Updated over a week ago

What is a holdback on my funds?

Find out what a “holdback of funds” means and why you may have one on your campaign.

Written by Nicole Castillo
Updated over a week ago

Why aren't some donations showing up on my campaign?

Find out why there could be a short delay in the data shown on your fundraising page.

Written by Kevan Mann
Updated over a week ago

Why am I getting a security error on my Campaign?

Learn how to troubleshoot security, privacy, or SSL certificate errors.

Written by Nicole Castillo
Updated over a week ago