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FAQ
Get answers to Frequently Asked Questions about the RallyUp Platform
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70 articles in this collection
Written by
Steve Bernat,
Kevan Mann,
Jimmy Yao
and 2 others
How do I add sales tax to purchases on my fundraiser?
Need to add sales tax to your campaign purchases? We’ve got you covered! It’s quick and simple with these few steps.
Written by
Nicole C
Updated over a week ago
Stripe: What you need to know
Learn everything you need to know about using Stripe, the designated credit card processor for RallyUp.
Written by
Leanne Gould
Updated over a week ago
Why can’t I sell paper tickets on a sweepstakes?
Written by
Nicole C
Updated over a week ago
Free Pricing vs. Percent Pricing: What’s the difference?
Learn more about the differences between the two pricing options available through RallyUp.
Written by
Leanne Gould
Updated over a week ago
Important information to know about raffles before creating your campaign
Written by
Kevan Mann
Updated over a week ago
Can I run a raffle with a firearm as a prize?
Learn about the restrictions for using firearms as a prize in your campaign.
Written by
Nicole C
Updated over a week ago
How funds are sent when you raise money on behalf of an organization
Written by
Leanne Gould
Updated over a week ago
Can I limit the geographic areas from which people make donations on my campaign?
Find out how to restrict the locations of eligible participants in your campaign.
Written by
Nicole C
Updated over a week ago
Who receives emails with questions from donors?
Find out who receives the emails from people visiting your fundraising page.
Written by
Nicole C
Updated over a week ago
Why is the amount raised on my fundraiser page different from the amount available to withdraw?
Written by
Nicole C
Updated over a week ago
Can I add a video to my fundraiser page?
Learn how to add video content to your page to tell a compelling story that engages donors.
Written by
Nicole C
Updated over a week ago
What is team fundraising?
Learn more about how you can use team fundraising to get others involved in your fundraising efforts.
Written by
Leanne Gould
Updated over a week ago
How does a donation page differ from a crowdfunding fundraiser?
Learn the difference between the two fundraising options.
Written by
Leanne Gould
Updated over a week ago
What is a donation page?
Learn more on donation pages and how to use them.
Written by
Leanne Gould
Updated over a week ago
What's the difference between an English style auction and a Proxy bidding auction?
Learn more about RallyUp's auction types and choose which is best for your organization.
Written by
Nicole C
Updated over a week ago
What is a Facebook Pixel?
Learn how Facebook pixels can help analyze the flow of traffic on your campaign pages and create effective ads to drive fundraising success.
Written by
Jimmy Yao
Updated over a week ago
What is Google Analytics?
Learn about Google Analytics and how it can help you track supporter behavior.
Written by
Jimmy Yao
Updated over a week ago
Why are some transactions showing “failed” status?
Learn why some transactions on your a-thon or auction may have a “failed” status
Written by
Kevan Mann
Updated over a week ago
What is campaign chatter?
Learn more about the campaign chatter feature here.
Written by
Jimmy Yao
Updated over a week ago
Can I hide the last names of my participants?
Learn how to keep your participant's last name private on your public page (students, members, etc)
Written by
Kevan Mann
Updated over a week ago
What is the Participant Center?
Learn about the participant center, which information it contains, and how to use it to enhance your fundraising experience.
Written by
Jimmy Yao
Updated over a week ago
How does RallyUp draw winners on raffles and sweepstakes?
Be assured that your donors will have fair odds for winning your prize(s). Learn about how our randomized algorithm is used to draw winners.
Written by
Leanne Gould
Updated over a week ago
Why wouldn't I use free pricing?
Find out why some campaign managers might choose to use percent pricing over the free pricing.
Written by
Kevan Mann
Updated over a week ago
Can I have winners for prizes drawn at different times?
Learn more about your options for drawing prizes at different times.
Written by
Jimmy Yao
Updated over a week ago
Can we manually draw a winner outside of RallyUp?
If manually drawing a winner is better fits for your fundraising efforts, that’s no problem. Learn more about how to draw a winner manually.
Written by
Kevan Mann
Updated over a week ago
Does RallyUp notify the people who don’t win?
Learn more about the options available for notifying non-winners on raffles and sweepstakes below.
Written by
Kevan Mann
Updated over a week ago
Will RallyUp notify the winner(s)?
Learn about the options available to notify winners on raffles and sweepstakes
Written by
Kevan Mann
Updated over a week ago
How do I know if my campaign is live?
Find out how to tell if your RallyUp campaign is live and ready to start accepting donations.
Written by
Jimmy Yao
Updated over a week ago
Can I run a 50/50 or "split the pot" raffle?
Discover how to run a 50/50 or "split the pot" raffle through RallyUp.
Written by
Kevan Mann
Updated over a week ago
Can I have more than one winner of a prize?
Learn how to select more than one winner for prizes won through your raffle or sweepstakes below.
Written by
Jimmy Yao
Updated over a week ago
Can I preview my campaign before I publish?
Learn about the option for previewing your fundraiser before publishing it.
Written by
Kevan Mann
Updated over a week ago
Can donors pay by check?
Learn how to manage and reconcile check payments in RallyUp.
Written by
Kevan Mann
Updated over a week ago
Can I pass the credit card fees to my donors?
Learn more about how you can pass Stripe's credit card processing fee to your donors.
Written by
Kevan Mann
Updated over a week ago
What will my exported data look like?
Learn about additional information on donors and donations that can be exported to give you more details about your fundraiser.
Written by
Jimmy Yao
Updated over a week ago
Can I embed the fundraiser on my website?
Learn about the optional feature of adding your fundraiser to your website.
Written by
Jimmy Yao
Updated over a week ago
Do I need to have a fundraising goal?
Learn about the option to include a fundraising goal for your RallyUp campaign.
Written by
Jimmy Yao
Updated over a week ago
Can donors purchase tickets for specific prizes?
Learn how to set up a raffle so donors can purchase entries to win specific prizes, versus automatically being entered to win any prize.
Written by
Jimmy Yao
Updated over a week ago
Do you provide paper tickets to sell offline?
Learn about your options for selling physical tickets in-person for your RallyUp campaign.
Written by
Leanne Gould
Updated over a week ago
Can donors purchase entries to win any prize available?
Learn how to set up your raffle so that entries give donors the chance to win any of the prizes available in your fundraiser.
Written by
Jimmy Yao
Updated over a week ago
Do I have to collect donations to use RallyUp?
Raising funds is essential to the success of any RallyUp campaign. Find out why below.
Written by
Leanne Gould
Updated over a week ago
How are entry numbers assigned?
Learn more about RallyUp’s process for automatically generating digital entry (ticket) numbers.
Written by
Kevan Mann
Updated over a week ago
Can participants and teams customize their fundraising page?
Find out how RallyUp lets teams and participants edit their unique fundraising page for a more personalized experience.
Written by
Jimmy Yao
Updated over a week ago
Public vs. private registration: What's the difference?
Learn how to choose the team fundraising registration option that best meets your needs.
Written by
Kevan Mann
Updated over a week ago
How much are the credit card processing fees?
Find out how Stripe’s payment processing fees are calculated and deducted from your campaign donations.
Written by
Leanne Gould
Updated over a week ago
Can I set a time limit on certain entry levels?
Learn how to sell specific entry levels for a limited time
Written by
Kevan Mann
Updated over a week ago
Can I sell paper raffle tickets offline with RallyUp?
Written by
Steve Bernat
Updated over a week ago
Can I create a test campaign?
Learn how to create a sample fundraiser before officially launching your campaign.
Written by
Steve Bernat
Updated over a week ago
Am I eligible to run a raffle fundraiser?
Learn more about IRS regulations for running raffle fundraisers.
Written by
Steve Bernat
Updated over a week ago
Can I use RallyUp for free?
Learn where to find the pricing options available for each campaign type to find the option that best suits your fundraising needs and goals
Written by
Leanne Gould
Updated over a week ago
Raffles and sweepstakes: What’s the difference?
Find out what makes raffles different from sweepstakes, and which one best fits your fundraising needs!
Written by
Steve Bernat
Updated over a week ago
Charity Sweepstakes: What you need to know
Discover the ins and outs of running a sweepstakes for charity on RallyUp.
Written by
Jimmy Yao
Updated over a week ago
Why do I need to offer at least 10 entries at each price?
Learn how to use entry quantities to increase donations for your RallyUp fundraiser.
Written by
Steve Bernat
Updated over a week ago
What is a Movement campaign?
Learn more about the Movement campaign type
Written by
Kevan Mann
Updated over a week ago
What is a Project campaign?
Learn more about RallyUp’s unique project campaign type designed to help you reach ambitious fundraising goals.
Written by
Steve Bernat
Updated over a week ago
How do I delete my account?
Learn how to deactivate your RallyUp account.
Written by
Leanne Gould
Updated over a week ago
Who receives the credit card processing fees?
Donations made on RallyUp via credit or debit card are charged a processing fee. Find out where these credit card processing fees go.
Written by
Kevan Mann
Updated over a week ago
Can I have donors pay the Stripe and RallyUp fees?
Find out how to pass fees to your donors, depending on the type of plan you select for your fundraiser.
Written by
Jimmy Yao
Updated over a week ago
Can I create a campaign with no end date that runs indefinitely?
Find out how to set an end date that works for your fundraising needs
Written by
Kevan Mann
Updated over a week ago
How will I know if someone donated to my campaign?
Discover the different ways you can find out when a donation is made to your fundraiser.
Written by
Leanne Gould
Updated over a week ago
Can donors contribute anonymously?
Learn more about RallyUp's privacy and anonymity options for donors and making donations
Written by
Kevan Mann
Updated over a week ago
Is RallyUp only for nonprofit organizations?
Create and launch memorable fundraising experiences that rally people to your cause.
Written by
Nicole C
Updated over a week ago
Can organizations outside of the US use RallyUp?
Learn how to use RallyUp if your organization is located outside of the US.
Written by
Nicole C
Updated over a week ago
What happens if I don't reach my fundraising goal?
Learn how to use fundraising goals to reach the best possible outcome for your campaign.
Written by
Leanne Gould
Updated over a week ago
Does a notice of tax deductibility display on donor receipts?
Learn about the tax deductible receipts sent to donors
Written by
Steve Bernat
Updated over a week ago
How long does it take to receive funds?
Find out how long it takes to receive the funds you raise through RallyUp when using the direct or deferred funding options
Written by
Nicole C
Updated over a week ago
Which payment methods does RallyUp accept?
Discover which payment methods can be accepted for donations to your fundraiser.
Written by
Nicole C
Updated over a week ago
Is RallyUp secure?
Learn about the security measures RallyUp has in place to safeguard payment information and personal data.
Written by
Kevan Mann
Updated over a week ago
Direct and deferred funding: what’s the difference?
Learn more about direct funding as well as deferred funding, an option used in special circumstances.
Written by
Leanne Gould
Updated over a week ago
Which campaign type should I choose?
Learn about the different campaign types offered by RallyUp to help you raise funds for your organization.
Written by
Nicole C
Updated over a week ago
How much does RallyUp cost?
Learn more about the costs of running a fundraiser through RallyUp and the fees associated with the platform.
Written by
Steve Bernat
Updated over a week ago