FAQ

How do I add sales tax to purchases on my fundraiser?

Need to add sales tax to your campaign purchases? We’ve got you covered! It’s quick and simple with these few steps.

Written by Nicole Castillo
Updated over a week ago

Stripe: What you need to know

Learn everything you need to know about using Stripe, the designated credit card processor for RallyUp.

Written by Leanne Gould
Updated over a week ago

Why can’t I sell paper tickets on a sweepstakes?

Written by Nicole Castillo
Updated over a week ago

Free Pricing vs. Percent Pricing: What’s the difference?

Learn more about the differences between the two pricing options available through RallyUp.

Written by Leanne Gould
Updated over a week ago

Important information to know about raffles before creating your campaign

Written by Kevan Mann
Updated over a week ago

Can I run a raffle with a firearm as a prize?

Learn about the restrictions for using firearms as a prize in your campaign.

Written by Nicole Castillo
Updated over a week ago

How funds are sent when you raise money on behalf of an organization

Written by Leanne Gould
Updated over a week ago

Can I limit the geographic areas from which people make donations on my campaign?

Find out how to restrict the locations of eligible participants in your campaign.

Written by Nicole Castillo
Updated over a week ago

Who receives emails with questions from donors?

Find out who receives the emails from people visiting your fundraising page.

Written by Nicole Castillo
Updated over a week ago

Why is the amount raised on my fundraiser page different from the amount available to withdraw?

Written by Nicole Castillo
Updated over a week ago

Can I add a video to my fundraiser page?

Learn how to add video content to your page to tell a compelling story that engages donors.

Written by Nicole Castillo
Updated over a week ago

What is team fundraising?

Learn more about how you can use team fundraising to get others involved in your fundraising efforts.

Written by Leanne Gould
Updated over a week ago

How does a donation page differ from a crowdfunding fundraiser?

Learn the difference between the two fundraising options.

Written by Leanne Gould
Updated over a week ago

What is a donation page?

Learn more on donation pages and how to use them.

Written by Leanne Gould
Updated over a week ago

What's the difference between an English style auction and a Proxy bidding auction?

Learn more about RallyUp's auction types and choose which is best for your organization.

Written by Nicole Castillo
Updated over a week ago

What is a Facebook Pixel?

Learn how Facebook pixels can help analyze the flow of traffic on your campaign pages and create effective ads to drive fundraising success.

Written by Jimmy Yao
Updated over a week ago

What is Google Analytics?

Learn about Google Analytics and how it can help you track supporter behavior.

Written by Jimmy Yao
Updated over a week ago

Why are some transactions showing “failed” status?

Learn why some transactions on your a-thon or auction may have a “failed” status

Written by Kevan Mann
Updated over a week ago

What is campaign chatter?

Learn more about the campaign chatter feature here.

Written by Jimmy Yao
Updated over a week ago

Can I hide the last names of my participants?

Learn how to keep your participant's last name private on your public page (students, members, etc)

Written by Kevan Mann
Updated over a week ago

What is the Participant Center?

Learn about the participant center, which information it contains, and how to use it to enhance your fundraising experience.

Written by Jimmy Yao
Updated over a week ago

How are winners drawn by RallyUp for raffles and sweepstakes?

Be assured that your donors will have fair odds for winning your prize(s). Learn about how our randomized algorithm is used to draw winners.

Written by Leanne Gould
Updated over a week ago

Why wouldn't I use free pricing?

Find out why some campaign managers might choose to use percent pricing over the free pricing.

Written by Kevan Mann
Updated over a week ago

Can I have winners for prizes drawn at different times?

Learn more about your options for drawing prizes at different times.

Written by Jimmy Yao
Updated over a week ago

Can we manually draw a winner outside of RallyUp?

If manually drawing a winner is better fits for your fundraising efforts, that’s no problem. Learn more about how to draw a winner manually.

Written by Kevan Mann
Updated over a week ago

Does RallyUp notify the people who don’t win?

Learn more about the options available for notifying non-winners on raffles and sweepstakes below.

Written by Kevan Mann
Updated over a week ago

Will RallyUp notify the winner(s)?

Learn about the options available to notify winners on raffles and sweepstakes

Written by Kevan Mann
Updated over a week ago

How do I know if my campaign is live?

Find out how to tell if your RallyUp campaign is live and ready to start accepting donations.

Written by Jimmy Yao
Updated over a week ago

Can I run a 50/50 or "split the pot" raffle?

Discover how to run a 50/50 or "split the pot" raffle through RallyUp.

Written by Kevan Mann
Updated over a week ago

Can I have more than one winner of a prize?

Learn how to select more than one winner for prizes won through your raffle or sweepstakes below.

Written by Jimmy Yao
Updated over a week ago

Can I preview my campaign before I publish?

Learn about the option for previewing your fundraiser before publishing it.

Written by Kevan Mann
Updated over a week ago

Can donors pay by check?

Learn how to manage and reconcile check payments in RallyUp.

Written by Kevan Mann
Updated over a week ago

Can I pass the credit card fees to my donors?

Learn more about how you can pass Stripe's credit card processing fee to your donors.

Written by Kevan Mann
Updated over a week ago

What will my exported data look like?

Learn about additional information on donors and donations that can be exported to give you more details about your fundraiser.

Written by Jimmy Yao
Updated over a week ago

Can I embed the fundraiser on my website?

Learn about the optional feature of adding your fundraiser to your website.

Written by Jimmy Yao
Updated over a week ago

Do I need to have a fundraising goal?

Learn about the option to include a fundraising goal for your RallyUp campaign.

Written by Jimmy Yao
Updated over a week ago

Can donors purchase tickets for specific prizes?

Learn how to set up a raffle so donors can purchase entries to win specific prizes, versus automatically being entered to win any prize.

Written by Jimmy Yao
Updated over a week ago

Do you provide paper tickets to sell offline?

Learn about your options for selling physical tickets in-person for your RallyUp campaign.

Written by Leanne Gould
Updated over a week ago

Can donors purchase entries to win any prize available?

Learn how to set up your raffle so that entries give donors the chance to win any of the prizes available in your fundraiser.

Written by Jimmy Yao
Updated over a week ago

Do I have to collect donations to use RallyUp?

Raising funds is essential to the success of any RallyUp campaign. Find out why below.

Written by Leanne Gould
Updated over a week ago

How are entry numbers assigned?

Learn more about RallyUp’s process for automatically generating digital entry (ticket) numbers.

Written by Kevan Mann
Updated over a week ago

Can participants and teams customize their fundraising page?

Find out how RallyUp lets teams and participants edit their unique fundraising page for a more personalized experience.

Written by Jimmy Yao
Updated over a week ago

Public vs. private registration: What's the difference?

Learn how to choose the team fundraising registration option that best meets your needs.

Written by Kevan Mann
Updated over a week ago

How much are the credit card processing fees?

Find out how Stripe’s payment processing fees are calculated and deducted from your campaign donations.

Written by Leanne Gould
Updated over a week ago

Can I set a time limit on certain entry levels?

Learn how to sell specific entry levels for a limited time

Written by Kevan Mann
Updated over a week ago

Can I sell paper raffle tickets offline with RallyUp?

Written by Steve Bernat
Updated over a week ago

Can I create a test campaign?

Learn how to create a sample fundraiser before officially launching your campaign.

Written by Steve Bernat
Updated over a week ago

Am I eligible to run a raffle fundraiser?

Learn more about IRS regulations for running raffle fundraisers.

Written by Steve Bernat
Updated over a week ago

Can I use RallyUp for free?

Learn where to find the pricing options available for each campaign type to find the option that best suits your fundraising needs and goals

Written by Leanne Gould
Updated over a week ago

Raffles and sweepstakes: What’s the difference?

Explore the differences between raffle fundraisers and charity sweepstakes below.

Written by Steve Bernat
Updated over a week ago

Charity Sweepstakes: What you need to know

Discover the ins and outs of running a sweepstakes for charity on RallyUp.

Written by Jimmy Yao
Updated over a week ago

Why do I need to offer at least 10 entries at each price?

Learn how to use entry quantities to increase donations for your RallyUp fundraiser.

Written by Steve Bernat
Updated over a week ago

What is a Movement campaign?

Learn more about the Movement campaign type

Written by Kevan Mann
Updated over a week ago

What is a Project campaign?

Learn more about RallyUp’s unique project campaign type designed to help you reach ambitious fundraising goals.

Written by Steve Bernat
Updated over a week ago

How do I delete my account?

Learn how to deactivate your RallyUp account.

Written by Leanne Gould
Updated over a week ago

Who receives the credit card processing fees?

Donations made on RallyUp via credit or debit card are charged a processing fee. Find out where these credit card processing fees go.

Written by Kevan Mann
Updated over a week ago

Can I have donors pay the Stripe and RallyUp fees?

Find out how to pass fees to your donors, depending on the type of plan you select for your fundraiser.

Written by Jimmy Yao
Updated over a week ago

Can I create a campaign with no end date that runs indefinitely?

Find out how to set an end date that works for your fundraising needs

Written by Kevan Mann
Updated over a week ago

How will I know if someone donated to my campaign?

Discover the different ways you can find out when a donation is made to your fundraiser.

Written by Leanne Gould
Updated over a week ago

Can donors contribute anonymously?

Learn more about RallyUp's privacy and anonymity options for donors and making donations

Written by Kevan Mann
Updated over a week ago

Is RallyUp only for nonprofit organizations?

Create and launch memorable fundraising experiences that rally people to your cause.

Written by Nicole Castillo
Updated over a week ago

Can organizations outside of the US use RallyUp?

Learn how to use RallyUp if your organization is located outside of the US.

Written by Nicole Castillo
Updated over a week ago

What happens if I don't reach my fundraising goal?

Learn how to use fundraising goals to reach the best possible outcome for your campaign.

Written by Leanne Gould
Updated over a week ago

Does a notice of tax deductibility display on donor receipts?

Learn about the tax deductible receipts sent to donors

Written by Steve Bernat
Updated over a week ago

How long does it take to receive funds?

Find out how long it takes to receive the funds you raise through RallyUp when using the direct or deferred funding options

Written by Nicole Castillo
Updated over a week ago

Which payment methods does RallyUp accept?

Discover which payment methods can be accepted for donations to your fundraiser.

Written by Nicole Castillo
Updated over a week ago

Direct and deferred funding: what’s the difference?

Learn more about direct funding as well as deferred funding, an option used in special circumstances.

Written by Leanne Gould
Updated over a week ago

Is RallyUp secure?

Learn about the security measures RallyUp has in place to safeguard payment information and personal data.

Written by Kevan Mann
Updated over a week ago

Which campaign type should I choose?

Learn about the different campaign types offered by RallyUp to help you raise funds for your organization.

Written by Nicole Castillo
Updated over a week ago

How much does RallyUp cost?

Learn more about the costs of running a fundraiser through RallyUp and the fees associated with the platform.

Written by Steve Bernat
Updated over a week ago