FAQ

Get answers to Frequently Asked Questions about the RallyUp Platform

Kevan Mann avatar Jimmy Yao avatar Leanne Gould avatar +2
58 articles in this collection
Written by Kevan Mann, Jimmy Yao, Leanne Gould and 2 others

Why are some transactions showing “Failed” status?

Learn why some transactions on your a-thon or auction may have a “failed” status
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

What is campaign chatter?

Learn about the campaign chatter visible in the right sidebar of your campaign page
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

Can I hide the last names of my participants?

Learn how to keep your participant's last name private on your public page (students, members, etc)
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

What is my Participant Center?

Learn how to use the participant center to help with team fundraising
Jimmy Yao avatar
Written by Jimmy Yao
Updated yesterday

How are winners drawn by RallyUp on raffles and sweepstakes?

Learn about the randomized algorithm used to draw winners
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Why wouldn't I use the Tip Plan (free pricing plan)?

Learn why some customers choose the Percent Plan
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Can I have multiple drawings at different times?

Learn about your options for multiple drawings on your raffle
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

Can we manually draw a winner outside of RallyUp?

Learn how to do a manual drawing for your raffle
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Does RallyUp notify non-winners automatically?

Learn about the options available to notify non-winners on raffles and sweepstakes
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Does RallyUp notify winner(s) automatically?

Learn about the options available to notify winners on raffles and sweepstakes
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

How do I know if my campaign is live?

Learn how to tell if your campaign is live and ready to raise funds
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

Can donors buy entries for specific prizes?

Learn how to sell tickets for specific prizes on your raffle
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Can I run a 50/50 or "split the pot" raffle?

Learn more about how to run 50/50 or "split the pot" raffles on RallyUp
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Can I have more than one winner of a prize?

Learn how to allow more than one winner of each prize on your raffle or sweepstakes
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

Can I preview my campaign before I publish?

Learn about the option to preview your fundraiser before publishing
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Can donors pay by check?

Learn how to manage and reconcile check payments in RallyUp
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Can I pass the credit card fees to my donors?

Learn more about how you can pass Stripe's credit card processing fee to your donors
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Can I embed the fundraiser on my website?

Learn about the option available to add your fundraiser to your website
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

What will my exported data look like?

Learn about the donor and donation exports available for each fundraiser
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

Do I need to have a fundraising goal?

Learn about the option to include a fundraising goal
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

Can donors purchase tickets for specific prizes?

Learn how to setup your raffle so that donors can purchase entries to win specific prizes
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

Do you provide paper tickets to sell offline?

Learn about your options for selling physical tickets in-person
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Can donors purchase tickets to win any prize listed?

Learn how to setup your raffle so that donors can purchase entries to win any prize
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

Do I have to collect donations to use RallyUp?

Learn why funds must be collected to use RallyUp
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

How are entry numbers assigned?

Learn more about how RallyUp automatically generates digital entry (ticket) numbers
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Can participants and teams customize their fundraising page?

Learn how teams and participants can edit their unique fundraising page
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

Public vs. Private registration: What's the difference?

Learn how to choose the Team Fundraising registration option that best meets your needs
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

What are the credit card processing fees?

Learn about the payment processing fees from Stripe
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Can I ask my donors to pay the credit card fees?

Learn about the options available to pay credit card processing fees
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Can I set a time limit on certain entry levels?

Learn how to sell specific entry levels for a limited time
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Can I sell paper raffle tickets offline with RallyUp?

Learn how to run a raffle with both online digital entries and offline paper tickets
Linsay Chavez avatar
Written by Linsay Chavez
Updated over a week ago

Can I create a test campaign?

Learn how to create a sample fundraiser
Linsay Chavez avatar
Written by Linsay Chavez
Updated over a week ago

Can I run a raffle fundraiser?

Learn more about IRS regulations for Raffle fundraisers
Linsay Chavez avatar
Written by Linsay Chavez
Updated over a week ago

How long until my campaign is approved?

Learn why your campaign may not be live after publishing
Linsay Chavez avatar
Written by Linsay Chavez
Updated over a week ago

Can I use RallyUp for free?

Learn where to find the pricing options available for each campaign type
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Raffles and Sweepstakes: What’s the Difference?

Learn more about the difference between raffle fundraisers and charity sweepstakes
Linsay Chavez avatar
Written by Linsay Chavez
Updated over a week ago

Charity Sweepstakes: What you need to know

Learn about running a sweepstakes fundraiser for charity
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

Why do I need to offer at least 10 entries at each price?

Learn how to use entry quantities to increase donations
Steve Bernat avatar
Written by Steve Bernat
Updated over a week ago

What is a Movement campaign?

Learn more about the Movement campaign type
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

What is a Project campaign?

Learn more about the Project campaign type
Steve Bernat avatar
Written by Steve Bernat
Updated over a week ago

How do I delete my account?

Learn how to remove your account
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Who receives the credit card processing fees?

Learn what credit card processing fees are for
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Can I have donors pay the fees?

Learn how to pass fees to your donors
Jimmy Yao avatar
Written by Jimmy Yao
Updated over a week ago

Can I enable team fundraising on any campaign?

Learn about enabling peer-to-peer fundraising
Linsay Chavez avatar
Written by Linsay Chavez
Updated over a week ago

Can I create a campaign with no end date that runs indefinitely?

Learn about why an end date is necessary for certain campaigns
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

How will I know if someone donated to my campaign?

Learn the different ways you'll be notified about donations made to your fundraiser
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Can donors contribute anonymously?

Learn more about RallyUp's privacy and anonymity options when it comes to Donors and making donations
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Can I run a campaign if I am not from a nonprofit organization?

Learn why some fundraisers can't benefit an individual
Linsay Chavez avatar
Written by Linsay Chavez
Updated this week

Can organizations outside of the US use RallyUp?

Learn how to use RallyUp if your organization is outside of the US
Linsay Chavez avatar
Written by Linsay Chavez
Updated over a week ago

What happens if I don't reach my fundraising goal?

Learn how a fundraising goal is used
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Is RallyUp only for nonprofit organizations?

Learn about the types of fundraising permitted on RallyUp
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

Does a notice of tax deductibility display on donor receipts?

Learn about the tax deductible receipts sent to donors
Steve Bernat avatar
Written by Steve Bernat
Updated over a week ago

How long does it take to receive funds?

Learn how long it takes to receive the funds you raise when using the Direct or Deferred funding options
Linsay Chavez avatar
Written by Linsay Chavez
Updated over a week ago

What payment methods can be accepted?

Learn about the payment methods you can use to accept donations on your fundraiser
Linsay Chavez avatar
Written by Linsay Chavez
Updated over a week ago

Direct and Deferred Funding: What’s the difference?

Learn more about your options for receiving the funds you raise
Leanne Gould avatar
Written by Leanne Gould
Updated over a week ago

Which campaign type should I choose?

Learn about the campaign types available to raise funds
Linsay Chavez avatar
Written by Linsay Chavez
Updated over a week ago

Is RallyUp secure?

Learn about the security of payments processed on RallyUp
Kevan Mann avatar
Written by Kevan Mann
Updated over a week ago

How much does RallyUp cost?

Learn more about the costs of using RallyUp and the fees associated with the platform
Linsay Chavez avatar
Written by Linsay Chavez
Updated over a week ago